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Captioning Terms and Conditions
Easy guide for our customers.
Captioning & Subtitling Refund Policy:
  1. Reimbursement for captioning is allowed for 15 days from the date when work is sent.
  2. Where a client seeks revision after the 15-days deadline is over citing quality issues, they are required to pay a 30% fee to re-proofread and 50% for full rework.
  3. Refund strictly covers class A/Excellent and class B/Good voice files.
  4. The client is precluded from insisting on a reimbursement before we’ve proofread and reviewed the rejected files to adhere to our quality standards. A reworked copy should also be sent.
  5. The reimbursement request is not acceptable for files categorized either as poor quality files or rush-hour projects.
  6. We don’t pre pledge accuracy for Rush-hour projects and substandard quality voice files. We also reject rework petitions where files are tainted with poor sound quality.
  7. The turnaround time starts only upon the completion of the payment, and not from the time of file upload.

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