Captioning Terms and Conditions

Captioning & Subtitling Refund Policy:
  • Reimbursement for captioning is allowed for 15 days from the date when work is sent.
  • Where a client seeks revision after the 15-days deadline is over citing quality issues, they are required to pay a 30% fee to re-proofread and 50% for full rework.
  • Refund strictly covers class A/Excellent and class B/Good voice files.
  • The client is precluded from insisting on a reimbursement before we’ve proofread and reviewed the rejected files to adhere to our quality standards. A reworked copy should also be sent.
  • The reimbursement request is not acceptable for files categorized either as poor quality files or rush-hour projects.
  • We don’t pre pledge accuracy for Rush-hour projects and substandard quality voice files. We also reject rework petitions where files are tainted with poor sound quality.
  • The turnaround time starts only upon the completion of the payment, and not from the time of file upload.
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