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Frequently Asked Questions
What are the different ways to contact you?
Fill in the required details and get the price estimation for your project.
Upload Bar: Upload your files directly to our highly secure servers and get started with your project immediately.
Online Chat 24/7: If you have any queries, chat with our customer support agents to assist you 24/7
Toll-Free Hot-lines: Get in touch using our toll free numbers available for US, UK and Australia.
What payment method do you support?
We offer the following highly secure payment methods to choose from:
1)PayPal: You can pay safely and securely using Paypal.
2) Credit/Debit Cards: Pay your invoice through MasterCard, VISA, Discover Card or American Express Online.
What are your customer support hours?
We don’t limit on our customer support hours. We provide assistance 24/7, year round, without limit.
How can I view and edit the caption file?
If you want to view the captions, simply upload the video on YouTube (as a private video) and then upload the caption file. There are many software programs available in the market today to edit caption files. We do not currently use any Adobe video editing software. Alternatively you can use compatible software such as Final Cut Pro 7 and FCP X. You can also use the free PC version of Subtitle Edit, but be careful not to use the latest version so as to avoid any software bugs.
What video file formats can you accept?
We can accept all common digital video formats, such as MOV, AVI, MP4, VOB, Mpeg , Quick time
How long will captioning take?
If you require a turnaround estimate, or any other urgent services, simply contact us via chat or email. Our standard captioning turnarounds are as follows:
For video recordings under 1 hour length, we deliver within 2 business days. If you already have transcripts for your video file, the turnaround time will be even quicker. Without a transcript, we can transcribe and caption any files for you, with just an extra day more.
For files that require more work (i.e. poor audio quality, foreign translation) of 1 hour length, it will take 3 to 4 business days.
For individual files with more length: 1 to 3 hours length—we provide quality output within 4 to 5 business days. For files over 3 hours length—5 to 6 business days.
For split files with varying length, we efficiently deliver in a rolling basis after each file is completed, so you don't have to worry about delays.
Turnaround is based on individual video length, not on the total volume order. High volume orders comprising short videos are completed very fast. Ten to twenty minutes video length will only take 2 business days. So, don't hesitate to send us high volume tasks. We guarantee swift and accurate captioning.