Frequently Asked Questions
Satisfactory answers, for all your questions
Specific Information

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Upload Bar: Upload your files directly to our highly secure servers and get started with your project immediately.
Online Chat 24/7: If you have any queries, chat with our customer support agents to assist you 24/7
Toll-Free Hot-lines: Get in touch using our toll free numbers available for US, UK and Australia.

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1)PayPal: You can pay safe and secure using paypal.
2) Credit/Debit Cards: Pay your invoice through MasterCard, VISA, Discover Card or American Express Online.

We don’t limit on our customer support hours. We provide assistance 24/7 all year round.

Services Information
1.How can I view and edit the caption file?

If you want to view the captions, simply upload the video on YouTube (as a private video) and then upload the caption file. There are many software programs available in the market today to edit caption files. As of the moment, we don't use any 'Adobe Video Editing Software.' As alternative you can use compatible software like 'Final Cut Pro 7' and 'FCP X.' You can also use 'Subtitle Edit. For PC. Free', just make sure to use the latest edition to avoid any bugs.

2.What video file formats can you accept?

We can accept all common digital video formats, such as MOV, AVI, MP4, VOB, Mpeg , Quick time

3. How long will captions take?

If you want an estimate of turnaround, or need urgent services, simply CONTACT US, CHAT, or EMAIL. Our standard captioning turnarounds are as follows:

For video recordings under 1 hour length, we deliver within 2 business days. If you have transcripts for your video file, the turnaround time will be even quicker. Without a transcript, we transcribe and caption for you, with just an extra day more.

For files that require more work (i.e. poor audio quality, foreign translation) of 1 hour length, it will take 3 to 4 business days.

For individual files with more length: 1 to 3 hours length—we provide quality output within 4 to 5 business days. For files over 3 hours length—5 to 6 business days.

For split files with varying length, we efficiently deliver in a rolling basis after each file is completed, so you don't have to worry about delays.

Turnaround is based on individual video length, not on the total volume order. High volume orders comprising short videos are completed very fast. Ten to twenty minutes video length will only take 2 business days. So, don't hesitate to send us high volume tasks. We guarantee speed and accurate captioning.

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Toll Free 24/7 phone support
US : 1-888-535-5668
UK : +44-80-8238-0078
AUS : +61-1-8003-57380
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